• Why did my payment fail and what should I do?

    There're a few possible reasons why your payment was unsuccessful:

    • Your connection may have dropped during checkout
    • Your card may have been rejected
      (Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)

    If you're still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we'll sort it out for you.

    Not sure if your payment was successful? Don't worry, you can check your order history page here!

  • I cannot proceed to pay for my order, what do I do?

    We're here to help! Please take a screenshot of the error message (if any) and drop us a message here.

  • What payment options do you accept?

    For online purchases: We accept the following modes of payment - PayPal, Visa debit/credit cards, MasterCard debit/credit cards and Gift Cards.

  • What are the delivery options and when can I receive my order?
    In light of the current COVID-19 situation, delivery times may be longer than usual. Free Delivery with any order within Malaysia
    Region Delivery Timeframes (Business Days)
    West Malaysia 2-3 
    East Malaysia 3-5